"We started using Avalon Buzz Report in October of 2008 - we have been able to gain competitive advantages over our competitors based on the metrics that Avalon provides. There is no longer a need to spend " human capital" such as the GM's, Concierge or Sales monitoring customer feedback from various websites. It is an essential tool ensuring the ability for staff to respond to customers. The world of Web 2.0 no longer allows us to control brand image. It becomes a collaborative process between customers and operations. Hospitality at its very core is to be customer centric and this allows an interactive real time way to do this."
Annie Lynch
Hotelier

"We started using Avalon in October and already we see the benefits of this program, both in response time and also productivity. We longer need to have one of our employees reviewing all websites and sorting comments by date, which was taking many hours per month. We can also respond to any issues very quickly, but most pleasing is the dashboard that gives all managers a great snapshot of our results and then support tabs to react and use to train our employees. I would recommend Avalon Buzz to any hotelier that is interested in guest comments, being able to react and respond and manage this process with minimal impact on human resources."
G. James - General Manager
Ala Moana Hotel

"We understand the connection between online reservation opportunities and the influence of traveler reviews. The risk of not frequently monitoring our reputation on the important travel sites is too risky. We selected the Avalon BUZZ Report based on its easy to read format. I want our team focused on a commitment to improving guest services based on the un-biased feedback, not wasting hours checking the web for our comments. It’s affordable and very reliable. Thanks Avalon for making this redundant task so easy!"
Jason D.
Azul Hospitality Group

"Our hotel has over 2,150 travel reviews on the web and we manage it with the best report in the industry- Avalon BUZZ Report. I run it, print it and post in the back of the house to get the entire staff involved! It's a competitive world for hotel reservations, and the BUZZ Report keeps us in the know with our guest comments, and how our reputation matches up with our comp set."
Will T.
Director of Operations

"The Avalon BUZZ Report keeps me informed with our traveler comments and ratings posted on various travel websites- all at a glance. The format is colorful and very organized- a great tool to share with my entire team on a frequent basis. In my position I never have enough time in the day- what a time saver! The ROI is a no brainer."
General Manager
Holiday Inn

"The Avalon BUZZ Report is critical to our success. It gives us the tools to monitor our online traveler reviews. In our fast-paced market, we rely on its real-time data to make better decisions in operations, sales and reservations. It's so easy to run reports- and delivers very professional documents for meetings and great to post on every bulletin board in each department . We love the service!"
DOSM
Sheraton San Diego

"Thank you Avalon BUZZ Report! Your real time service helps us collect our traveler reviews, ratings and adds great value to our sales and operating teams...We love your Internet Satisfaction Scorecard too- it's awesome!"
Robert S.-Sales Mgr.
Hotel

"The Avalon BUZZ Report is extremely informative and has provided us the best tool to manage our Internet traveler reviews. My entire team appreciates the organized format and great graphics. All of our departments post it twice a week on their bulletin boards for goal setting and improving guest service. Thank you!"
L. Murphy GM
Resort